Customer Data Management Specialist

Essential Duties and Responsibilities

• Review, interpret, and input contract data and customer information into multiple systems to create and maintain accurate customer records in the Company’s operating system.
• Correct, update, and adjust customer data based on customer relationship management processes and set-up requests.
• Monitor and generate reports to ensure data integrity.
• Manage and maintain the customer database, ensuring accuracy and consistency.

Qualifications

• Ability to read and interpret contracts, pricing details, and equipment transmittals.
• Strong verbal and written communication skills, with the ability to convey information clearly.
• Understanding of billing and invoicing systems, including screens and codes.
• Proficiency in basic math operations, including addition, subtraction, multiplication, division, and conversions of fractions and decimals.
• Typing speed of at least 40 words per minute.
• Capability to manage multi-screen system setups.
• Proficient with internet-based tools, Microsoft Excel, and Outlook.
• Experience in a transactional, data-driven environment focused on processing and updating information.
• Strong organizational and time management skills with a keen eye for detail.
• Excellent customer service and interpersonal skills.
• Effective problem-solving skills with a focus on details and accuracy.
• Able to work independently and as part of a team.

Education and Experience

• Required: High School Diploma.
• PREFERRED: Associate’s degree (equivalent work experience may be considered).
• Minimum of 2 years of related work experience in a similar role.
• Experience with JDE systems preferred.

Competencies and Attributes

• Enthusiasm for accepting responsibility and accountability; a strong “ownership mentality.”
• Strong work ethic, self-motivation, and ability to work independently.
• Results-driven and achievement-oriented individual.
• Energetic and proactive personality.
• Proven ability to foster positive relationships with colleagues and customers.

Benefits

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level.