Customer Data Management Specialist - QA

About the role

NuCO2, the largest, best, and only national provider of beverage grade CO2 to the Foodservice and Hospitality Industry, is a growth company. The Customer Data Management - QA position is responsible for auditing processed contract packages for quality assurance.

Responsibilities

• Audits contract packages accurately and consistently to ensure accuracy and gather data to provide reports in a timely manner.
• Maintains service level agreement (SLA) of no more than 7 days on contract package audit.
• Utilizes tools to assist in composing accurate reports and auditing contract packages.
• Prioritize workload to ensure deadlines are met on a consistent basis.
• Provides daily, weekly and monthly reports on team performance and data errors.
• Manages auditing and other tasks effectively to ensure all tasks are completed to meet team goals.
• Able to work with team to ensure accuracy and productivity goals are met.
• Able to work with management to identify error trends, training needs, process improvement or departmental efficiencies.
• Review and assess personal development plan to ensure on-track to meet or exceed responsibilities and accountabilities.

Qualifications

• Ability to multitask and must be self-directed.
• Ability to read, analyze, and interpret contracts, pricing and equipment transmittals, general business periodicals, professional journals, technical procedures, or governmental regulations.
• Effectively write reports and business correspondence.
• Effectively present information and respond to questions from individuals or groups of managers and customers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to type a minimum of 40 wpm.
• Excellent verbal and written communication skills.
• Excellent customer service skills - ability to go above and beyond to meet customer's needs.
• Proficient using integrated systems, Microsoft Excel, Outlook, and Word.
• Must be very organized and detail oriented.
• Ability to multi-task and interact well with management.
• Ability to interact well in a team environment as well as independently; must work well in a fast-paced environment.
• Effective problem-solving skills with an attention to detail.

Education and training

• Associates degree preferred; or equivalent working experience.
• A minimum of one year experience in contract review, document compliance, or document examination.
• JDE experience preferred but not required.

Skills

• Willingness/enthusiasm for accepting responsibility and accountability; "ownership mentality".
• Strong work ethic.
• Independent worker.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays and vacation
• 401(k)-retirement plan
• Employee discounts
• Opportunities for educational and professional development