Customer Data Specialist

At PDC – A Brady Company, we thrive when our people thrive. We are seeking a detail-oriented and driven Customer Data Management (CDM) Specialist to join our team. In this role, you will be the backbone of our data integrity, serving as the supportive force that empowers our commercial and operational teams. If you have a passion for data accuracy, a sense of urgency, and love working in fast-paced environments, this is the perfect opportunity to grow your career.

Responsibilities

• Account Creation & Onboarding: Accurately set up new customer accounts in SAP and seamlessly process web registrations by linking online users to their correct corporate accounts.
• Data Hygiene & Merging: Scout out duplicate accounts and execute merges to ensure a single, consolidated source of truth for our customer data.
• Database Enrichment: Validate internal data against external sources, appending missing information to enhance overall database quality.
• Pricing Administration: Assign appropriate pricing tiers to customer accounts based on strict eligibility guidelines.
• Auditing & Queue Management: Conduct regular data audits to ensure systemic health while managing the daily request queue to resolve customer-account inquiries efficiently.
• Special Projects: Support the broader team with data migration, system updates, and other projects as assigned.

Key Goals:

• Data Integrity: Maintain and enhance the customer master database by setting up accurate new accounts in SAP.
• Database Optimization: Proactively identify and eliminate duplicate records, update obsolete information, and correct anomalies.
• Data Enrichment: Audit and fill missing data gaps by validating and integrating high-quality external data sources.

Requirements

• Education: High School Diploma or equivalent required.
• Experience: Minimum of 1 year of hands-on data entry or data processing experience.
• Technical Skills: Strong computer proficiency, with advanced Excel skills (e.g., VLOOKUPs, data filtering, and basic file manipulation).

Skills

• The Data Mindset: Passionate about data accuracy and genuinely enjoys solving data puzzles and matching complex records.
• Speed & Accuracy: Ability to process large volumes of data quickly without sacrificing quality.
• A Keen Eye: Laser-focused attention to detail with a natural ability to spot errors and data anomalies.
• Drive & Urgency: Highly self-motivated, comfortable working with tight deadlines, and thrives in a fast-paced environment.
• Collaboration & Communication: Strong written and verbal communication skills; a true team player who loves to learn and grow.

About Us

When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment, and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions.

From the depths of the ocean to outer space, from the factory floor to the delivery room—Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications—powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace, and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. Learn more about us at www.bradycorp.com.

Benefits

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
• Generous 401(k) with company match.
• Paid time off and holidays.
• Opportunity to participate in incentive programs for all full-time employees.
• Family planning benefits including paid parental leave, fertility coverage, adoption, and surrogacy assistance.
• Education reimbursement opportunities.
• Scholarship program for children of Brady employees.
• A variety of Employee Resource Groups to provide unique networking, development, and volunteer opportunities.
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
• Dress-for-your-day dress code.
• Charitable contributions matched through Brady's Matching Gift program.