Customer Information Specialist

Position Summary

Heitmeyer Consulting is supporting a banking partner who is looking for a Customer Information Specialist.

Responsibilities

• Establish and maintain customer information records within the bank’s core system
• Process account setup, updates, and maintenance for deposit accounts
• Verify account ownership, titling, coding, and documentation accuracy
• Support savings, checking, certificates of deposit, and related account types
• Research and resolve customer record discrepancies
• Process return mail maintenance and customer information updates
• Support online account opening processes and applications
• Prepare, scan, index, and maintain electronic account documentation
• Prepare reports and operational documentation as needed
• Ensure customer records comply with CIP requirements and bank policies
• Support identity verification and fraud prevention activities
• Maintain secure handling of customer information
• Complete required compliance and regulatory training
• Adhere to all risk management and operational control procedures
• Serve as a resource for branches and internal teams regarding deposit account maintenance
• Respond to questions related to account setup, documentation, and customer records
• Aid cross-functional teams with account research and issue resolution
• Recommend process improvements to enhance efficiency and service delivery
• Process improvement initiatives
• Maintain and update account maintenance procedures and documentation
• Aid forms management and process improvement initiatives
• Support department reporting and operational projects
• Contribute ideas that improve efficiency, accuracy, and customer service
• Maintain current knowledge of banking regulations and operational practices

Requirements

• High school diploma or GED
• Minimum of 3 years of banking operations, deposit operations, account maintenance, or related experience
• Experience working with deposit account documentation and maintenance
• Knowledge of account ownership, titling standards, and account opening processes
• Strong attention to detail and accuracy
• Strong organizational and time management skills
• Proficiency with Microsoft Office applications, including Excel
• Effective verbal and written communication skills
• Ability to maintain confidential customer information

Preferred Qualifications

• Deposit Operations experience
• Customer Information File (CIF) maintenance experience
• Experience working with core banking platforms
• Online account opening experience
• Knowledge of Customer Identification Program (CIP) requirements
• Experience supporting deposit account compliance and documentation reviews
• Familiarity with banking regulations, Red Flags, and fraud prevention requirements
• Experience developing procedures, forms, or process improvements