Customer Contract Admin Analyst [Entry Level] - Urgent Need

Essential Responsibilities

• Provide pre and post-deal support for all Dispensing asset/deal change requests.
• Interacting and proactively communicating with Sales, Contracts and Implementation teams on a daily basis to manage post-deal activity to ensure a billing decision is executed or an adjustment to the contractual term is created and executed by the customer.
• Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation.
• Process and coordinate all Lease Buyout Requests activities system termination, RMA pick up and Cash Application.
• Analyze and process all executed Assignment Agreements based on revenue recognition rules.
• Cook up and coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities.
• Review and release contract Addendum Credits for compliance.
• Manage Cancelled Sales Order requests escalation for approval, processing of transactions.
• Manage Equipment Confirmation transactions related to revenue recognition.
• Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following:
• sales cycle
• installation and applicable implementation procedures
• billing/revenue management
• system and transactional procedures
• Analyze and process all executed Assignment Agreements based on revenue recognition rules.
• Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities.
• Review and release contract Addendum Credits for compliance.
• Manage Cancelled Sales Order requests escalation for approval, processing of transactions.
• Manage Equipment Confirmation transactions related to revenue recognition.
• Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following:
• sales cycle
• installation and applicable implementation procedures
• billing/revenue management
• system and transactional procedures
• Participate in departmental goal-setting and seeing through to completion.
• Participate in peer training and peer review activates as needed.

Qualifications/Hard skills

• BA/BS required (in lieu of a Bachelors Degree, minimum five years business experience)
• General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
• Knowledge of Qlikview
• Knowledge of SharePoint
• Knowledge of SalesForce
• Knowledge of ERP and CRM systems
• Intermediate/Advance Level Excel skills
• Formatting
• Conditional Formatting
• Sort & Filter
• Remove Duplicates
• Text To Columns
• Functions: VLOOKUP, IF, CONCATENATE, Pivot Tables
• Basic Microsoft Office skills Word, Outlook, OneNote

Soft Skills

• Strong verbal and written communication
• Ability to think critically
• Ability to adapt to change
• Ability to problem solve with efficiency
• Strong organizational and Time Management skills
• Strong personal motivational skills
• Ability to work with others in a Team environment as well as independently
• Ability to work under pressure
• Strong work ethic
• Ability to multi-task
• Strong Attention to Detail