Customer Care Specialist I - Bilingual Contract

About the role

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. Thousands of financial institutions rely on Vericast and its 150 years of financial services expertise to help them achieve more.

Responsibilities

• Handle inbound and outbound calls based on your assignment.
• Successfully complete training and stay updated with ongoing learning.
• Enter and manage orders, handle cancellations/changes, and request reprints or credits.
• Ensure security and privacy for every interaction.
• Accurately enter data and ensure smooth follow-up processes.
• Maintain professional and secure work environment.
• Participate in outbound calls as needed to meet client objectives.
• Contribute to team success by monitoring individual performance.

Requirements

• High School Diploma/GED required and must show documentation.
• Experience: 0-2 years (Customer service, banking, or retail experience is a plus!)
• Strong multitasking abilities
• Attention to detail
• Excellent communication & interpersonal skills
• Basic computer knowledge
• Willingness to learn & grow with ongoing training

Qualifications

• Must take & pass bilingual assessment.

Benefits

• Medical, dental and vision coverage
• 401K
• Generous PTO allowance
• Life insurance
• Employee assistance program
• Pet insurance

Pay

BAS PAY: $16.50/hr + $1.50 bilingual pay

Schedule

SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS.