Customer Care Rep- Onsite
Rentokil Pest Control North America · Georgia, United States · 3 days ago
Customer ServiceFull-time
Benefits
Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!
Responsibilities
- Handles customer correspondence for service, scheduling, and billing inquiries
- Offers creative Home Inspection leads to qualifying customers
- Cultivates and maintains on-going customer relationships
- Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicates with branch personnel to resolve service and scheduling issues
- Initiates outbound customer service calls for various campaigns
- Handles incoming calls from technicians to provide support
Requirements
- A High School Diploma or GED
- 1-2 years of customer service experience preferred
- Ability to use a personal computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm preferred
Qualifications
- High School Diploma or GED
- 1-2 years of customer service experience preferred
- Ability to use a personal computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm preferred
Skills
- Customer Service
- Computer Skills
- Communication Skills
Benefits
- Professional and Personal Growth
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Company mindset that prioritizes health, safety, and flexibility
Pay
Competitive pay and many of our roles offer performance incentives.
Schedule
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.