Customer Service Representative Onsite

About the role

Onsite Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249
Employment Type: Full-time; $17/hr
Supporting: Financial Services

How You'll Make An Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Required

• A high school diploma or GED
• For internal candidates: Must not be on any corrective action or performance plans
• Must have relevant industry/program experience

Location Note

We're currently hiring for this position in San Antonio, Texas.

What Sets You Up For Success

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

What We Offer

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Performance-based credits redeemable at the onsite eatery
• Onsite dining options, including grab-and-go meals and beverages
• A comfortable second-floor lounge with soft seating and quiet spaces
• A dedicated lactation and prayer room for comfort and privacy
• 24/7 on-site security
• Free on-site parking
• A business casual dress code for a polished yet comfortable work style

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Equal Opportunity Employer

Our company is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We are proud to support and celebrate diversity and inclusion in all forms.