Onsite Customer Service Representative

About the role

One of the fastest-growing HOA management companies in Northern California is looking for a full-time, Onsite Customer Service Representative to join their team in Castro Valley!

Responsibilities

• Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner.
• Provide administrative support to the office and community such as mail processing, data entry & filing.
• Issue, track and follow-up on work orders for community maintenance and repairs.
• Track and manage architectural applications submitted by homeowners.
• Perform site inspections and onsite vendor follow up.
• Manage building key/gate remote distributions.
• Research, compile and format information into our database and spreadsheets.
• Prepare reports, bid documentation and other material.
• Compose and type routine correspondence to residents, service providers and other parties.
• Type, distribute, and track monthly violation letters.
• Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information & insurance matters.

Requirements

• 2+ years of customer service experience.
• Excellent verbal and written communication.
• Bilingual is a plus.
• +High school Diploma or Equivalent.
• Adept in Microsoft Office 365, Teams, CRM Software & SharePoint.
• A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs.
• Strong organization and multitasking abilities.
• Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
• Experience with an HOA management company, property management, real estate or escrow services.
• Be able to provide proof of a valid driver’s license and appropriate vehicle insurance.

Benefits

Comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. Social Committee organizes fun company events like Summer Picnic, Holiday Celebration, and virtual team-building activities!