Customer Service Representative - Onsite

ResultsCX · Georgia, United States · 1 wk ago

Customer Service$14/hrOther

Job Description

At ResultsCX, our Onsite Customer Service Representative - Onsite are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, working from our office located at 2411 Jefferson Rd Suite A, ATHENS, GA, 30607, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more!

Responsibilities

Handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more.
Provide clear and empathetic communication to help customers feel confident and protected.
Investigate and address concerns related to customer accounts, policies, and services.
Offer additional coverage options and explain their benefits to customers.
Ensure customer satisfaction and loyalty through proactive and responsive service.

Requirements

High school diploma or GED required.
Ability to type 25 words per minute.
Intermediate/advanced technical proficiency to toggle between multiple systems while communicating with the customer.
Open availability 7 days a week.

Qualifications

Reliable transportation to get to and from work daily.
Live within commuting distance of the physical location 2411 Jefferson Rd Suite A, ATHENS, GA, 30607.
The type of personality that thrives on social connections, work events, in-person mentoring, and uncapped career growth!

Benefits

Our on-site CSR pay rates start at $14/hr in training. Pay rates vary by program fit during selection consideration.

Pay

Our on-site CSR pay rates start at $14/hr in training. Pay rates vary by program fit during selection consideration.

Schedule

Open availability 7 days a week.

About the Company

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.