Customer Service Representative - Onsite

About the role

The Onsite Customer Service Representative at ResultsCX is responsible for handling inbound and outbound calls to assist customers with various needs such as account updates, billing questions, service inquiries, and new account setups. This role involves providing personalized support and ensuring customer satisfaction.

Responsibilities

• Handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, and new account setups.
• Provide detailed explanations and guidance to customers regarding their policies and services.
• Investigate and address concerns raised by customers, including potential scams.
• Communicate effectively with customers to ensure they feel confident and protected.
• Offer additional coverage options to customers based on their needs.
• Work collaboratively with team members to provide comprehensive support.

Requirements

• A high school diploma or GED.
• Intermediate/advanced technical proficiency to toggle between multiple systems.
• Open availability 7 days a week.
• Reliable transportation to commute to the office.
• Live within commuting distance of the physical location.
• A positive attitude and willingness to engage in social connections, work events, and mentoring opportunities.

Qualifications

• Ability to type 25 words per minute.
• Strong communication skills to handle customer interactions.
• Problem-solving skills to address customer issues.
• Attention to detail to ensure accurate information is provided.

Skills

• Excellent verbal and written communication skills.
• Customer service skills.
• Technical proficiency to navigate multiple systems.
• Ability to multitask and manage multiple priorities.

Benefits

• Opportunities for networking and collaboration.
• Collaborative work environment.
• Mentoring and professional development opportunities.
• Fun and high-performing culture.

Pay

Our on-site CSR pay rates start at $14/hr in training. Pay rates vary by program fit during selection consideration.

Schedule

Open availability 7 days a week.