Customer Service Representative - Onsite

Responsibilities

Handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups, and more.

Provide personalized support to help customers feel confident and protected, including reviewing and explaining coverage details, offering additional services, and addressing concerns.

Work collaboratively with team members to ensure seamless communication and efficient service delivery.

Requirements

High school diploma or GED required.

Ability to type 25 words per minute.

Intermediate/advanced technical proficiency to toggle between multiple systems while communicating with customers.

Open availability 7 days a week.

Qualifications

Reliable transportation to get to and from work daily.

Live within commuting distance of the physical location 412 N Peters Rd #100, Knoxville TN 37922.

A strong desire to connect with people and make a positive impact.

Benefits

Opportunities for networking, collaboration, and socialization.

Fun and high-performing culture fostering career growth and mentorship.

Pay

Pay rates start at $14/hr in training.

Rates vary based on program fit during selection consideration.