Customer Care Rep 2

Job Description

Customer Care Rep 2 is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.

Duties and responsibilities

• Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
• Demonstrates knowledge of standard business practices and procedures
• Performs tasks related to pre-sales service, order fulfilment and post-sales service
• Addresses moderately complex issues - Resolves moderately complex customer issues with minimal supervision
• Communicates complex information on products and services
• Recommends alternate products to meet customer needs

Requirements

• 2-4 years’ experience
• Strong communication skills
• May be required to travel up to 10% of time

Computer skills

• Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11, SAP, JDE preferred.

Benefits

• 10% travel to quarterly meetings in Arizona and San Antonio.