Customer Service Rep 2

PURPOSE

This role is responsible for managing equipment orders and providing customer support for assigned Tennant geographies. The position serves as a liaison between customers, sales, and internal teams to ensure accurate order processing, compliance with program requirements, and timely delivery, while acting as a subject matter expert for assigned territories.

GENERAL RESPONSIBILITIES

• Process and manage orders, quotes and inquiries in an accurate and efficient manner for assigned Tennant geographies, with a focus on equipment order processing
• Provide internal and external customer support via phone, email and all other methods of communication
• Coordination of initial DGO-Business Partner requests, tax status updates, material control requests and plant changes to fulfill order entry process
• Coordination with Sales, Production, Distribution Centers and Logistics to ensure delivery expectations of customers are met
• Understand, communicate and execute against all marketing programs, distributor programs, government processes and all other unique customer requirements
• Create and maintain how to do business documents (HTDB) for all specialized accounts as needed
• Act as a subject matter expert for assigned Tennant geographies and all customers within

REQUIRED EXPERIENCE & EDUCATION

• A high school diploma or equivalent plus two years experience in a customer contact environment
• SAP experience preferred
• Demonstrated excellence in current position for internal candidates

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS

• Understands the importance of his/her role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers
• Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
• Works productively, plans, uses time and resources efficiently, follows through to completion
• Identifies and prioritizes problems accurately, constructively, and in a timely manner
• Interacts, collaborates and communicates effectively with others across all levels and departments
• Shifts and adjusts priorities in order to meet emerging needs, is able to adapt approach as the requirements of a situation change
• Excellent interpersonal and communication skills
• Intermediate PC and PC application skills with the ability to use multiple systems simultaneously
• Ability to organize and maintain workload across multiple platforms
• Builds and maintains solid relationships with assigned regional sales reps and distributors
• Shows initiative to solve customer and business needs
• Ability to work effectively within a team and independently utilizing available resources
• Demonstrates self-awareness
• High level attention to detail
• Strong attendance and punctuality

Total Compensation

Total Compensation = Pay range + Benefits

Benefits

• A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company-paid disability and life insurance, and a full Employee Assistance Program.

Defining Our Employee Value Proposition

At Tennant Company, we... Discover fulfilling work with opportunities for growth and meaningful recognition. Drive the quality and innovation our customers rely on in our products and services. Connect with people who care about each other, our brands and our communities.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.