Customer Care Coordinator On-call

Make a real impact—help people access the transportation they need while building a career you’re proud of. The Customer Care Coordinator serves as a key point of contact for transportation customers, passengers, caregivers, drivers, and other partners.

Responsibilities

• Answer customer calls and provide helpful, professional support
• Enter and coordinate ride requests to support accurate and timely transportation
• Process new customer applications and recertifications
• Coordinate communication between passengers, caregivers, drivers, and scheduling staff
• Create route schedules and schedule trips to support on-time transportation
• Identify and help resolve no-shows, late routes, and other transportation concerns
• Help develop safe, efficient, and cost-effective solutions to service challenges
• Communicate safety concerns and important information to the appropriate team members
• Work collaboratively with the Transportation team to support excellent customer service
• Maintain regular and predictable attendance in this full-time, in-office role
• Fill in for driver vacancies when needed

Requirements

• Valid driver’s license and acceptable driving record
• Ability to obtain and maintain a valid Chauffeur’s License
• Ability to communicate clearly and professionally with customers, caregivers, drivers, and coworkers
• Ability to work full-time in an office setting
• Ability to fill in for driver vacancies when needed

Qualifications

• Customer-focused and professional with a commitment to helping others
• Strong communication and relationship-building skills
• Organized and able to manage multiple priorities
• Adaptable and comfortable responding to changing or time-sensitive situations
• Strong problem-solving skills and attention to detail
• Able to work independently while also contributing to a collaborative team
• Compassionate and respectful toward seniors and individuals with disabilities

Preferred Experience

• Customer service, call center, scheduling, transportation, healthcare, or related experience
• Experience providing transportation services to senior citizens and/or individuals with disabilities
• Basic computer proficiency and ability to learn new software and systems

Benefits

• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Our teams are built on trust, collaboration, and a shared commitment to those we serve.