On Call Service Coordinator

Primary Responsibilities

• Reflect the core values of Home Instead franchise.
• Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Fill all Client shifts following designated office scheduling processes.
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with owner or designated key player.
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Return resources to the office following your shift.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead standards are met and upheld

Secondary Responsibilities

• Participate in quarterly CAREGiver meetings
• Perform care consultations as required
• Perform any and all other functions deemed necessary

Education/Experience Requirements

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license
• Must have active auto insurance
• Must have a clear criminal back ground check
• Must pass drug screen

Location

Only candidates who currently live in Greater Cincinnati will be considered

Additional Information

| Title: | On Call Service Coordinator | |---|---| | ID: | 1014 |

Please note that this is the job board for the franchise office located at Cincinnati. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 5132268002.