Customer Banking Specialist - Smithfield Branch (contract)
Rosters are predetermined. Before applying, ensure you are available to cover the following roster: Monday - Friday, 8.30am - 4.50pm (38 hours per week). This is a full-time, 8-month contract opportunity.
About the role
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market-leading products, services, and technology. What we do has a real impact at all stages of people’s lives—whether it’s opening your first account, saving for a wedding, buying your first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.
Responsibilities
- Greet each customer and clearly understand their enquiry, guiding them to the appropriate channel.
- Build personal connections with customers through meaningful conversations to enhance their experience.
- Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
- Be aware of movements within the branch, ensuring it runs effectively and efficiently and that customers are satisfied with their experience.
Requirements
- A proven track record of delivering exceptional customer service, ideally in Financial Services, Retail, or Hospitality.
- Excellent communication skills and the ability to maintain an approachable and professional demeanour.
- The ability to manage customer expectations with a professional presence.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Schedule
- Monday - Friday, 8.30am - 4.50pm (38 hours per week).
- 8-month contract.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.