Customer Banking Specialist - Mosman

About the role

As the Customer Banking Specialist in our Mosman Branch, you will:

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Requirements

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• The ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

Qualifications

A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Skills

• Customer service skills
• Financial knowledge
• Communication skills
• Problem-solving abilities

Benefits

Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

Pay

Details of pay will be provided during the recruitment process.

Schedule

The position is part-time, working 20 hours per week on a predetermined roster.

What's Next?

As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

At Commbank

We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date

02/08/2026