Customer Banking Specialist - Esperance
About the role
Apart from assisting customers with general banking transactions, answering questions and queries, and building a personal connection through meaningful conversations, you will also complete Financial Health Checks to assess customers' financial needs, process applications for personal loans, credit cards and associated products, and use tools to capture customer feedback.
Responsibilities
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Requirements
The ideal candidate should have a passion for delivering outstanding customer service with every interaction, the ability to have great conversations and confidence to ask challenging questions, a problem-solving attitude and curiosity in finding the right solutions, an open approach to learning new things and goal-oriented, and an ability to work collaboratively as a team to deliver a seamless customer experience.
Qualifications
We are looking for individuals who are already part of the Commonwealth Bank Group (including Bankwest, x15ventures).
Skills
Strong interpersonal skills, excellent communication skills, ability to solve problems, attention to detail, and teamwork.
Benefits
Continuous training and development to support your career aspirations.
Pay
Roster Monday - Friday, 8.40am - 5.00pm
Schedule
Roster Monday - Friday, 8.40am - 5.00pm