Customer Relationship Specialist - Bank Wide

About the Company

The Bank of Missouri has been serving communities for over 130 years, growing from a single location in Perryville to 30 branches across 25 Missouri communities. As a $4.2 billion institution, we remain committed to our founding principles of caring for people and communities. With a history of enduring economic challenges—including the Great Depression, two World Wars, and the 2008 Financial Crisis—we continue to expand while maintaining our roots in Perryville. Our future is built on the strength of our team, customers, and the communities we serve.

About the Role

The Customer Relationship Specialist (CRS) plays a vital role in delivering an exceptional customer experience. Building on the duties of a Customer Relationship Assistant (CRA), the CRS assists customers with financial transactions, fosters strong relationships, and identifies solutions by connecting them with products that meet their needs.

Responsibilities

• Understand and protect all customer information while adhering to confidentiality procedures.
• Cultivate, strengthen, and maintain customer relationships.
• Act as a financial partner by servicing customer needs, understanding their banking habits, and recognizing opportunities.
• Maintain thorough knowledge of the bank’s products and services.
• Perform a wide range of services, including deposit account opening, servicing, maintenance, closings, and daily transactions while following regulations, disclosures, policies, and procedures.
• Support business development efforts to originate new business.
• Foster teamwork and collaboration with colleagues and other departments.
• Maintain a positive, professional, and proactive demeanor in all interactions.
• Take initiative to learn and grow professionally.
• Complete required training in a timely manner.

Requirements

• High school diploma or GED; two to three years of bank-related experience and/or training, or an equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

Benefits

• Competitive salary.
• Personal paid time off (eligibility applies).
• 401K and Employee Stock Option Plan (eligibility applies).
• Fitness reimbursement.
• Learning, development, and growth opportunities.

Locations: Branson, Columbia, Mexico