Customer Asset Management Specialist

About Us IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. Job Description The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers. Responsibilities Responsible for review of asset situation and recommend next steps including relocation and abandonmentAccountable for informing & and enforcing the Terms & Conditions to customersPosition is the escalation path for Customer Care Core team challenging customer interactionsDevelop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directlyReview storage charges per Terms and Conditions and negotiate to entice customer to pick up assetsBe the Customer Care’s core team’s go to for difficult customers regarding pickup and asset site scenariosProvide solution options to the Customer Care Manager when dealing with an issueCoordinate with other departments to ensure customer satisfactionPerform other duties as assigned Qualifications 1-3 years working within a Customer Service in a Sales Support or Logistics environmentExcellent verbal and written communication skillsAbility to listen & empathize with the customer, working with them to try to resolve any issuesDevelop creative solutions and processes to ensure customer satisfaction and company reputation