Senior Customer Asset Management Specialist

Responsibilities

• Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes
• Assist your Supervisor or Manager in projects as they come up
• Serve as a peer role model in reference to attendance, knowledge and problem solving
• Manage off-site asset disposition pickup, relocation and abandonment processes
• Inform & and enforce Terms & Conditions to customers
• Review asset situation and recommend next steps including relocation and abandonment
• Review Site Management Specialist’s escalations and determine best path for solution
• Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
• Provide recommendations on process updates/changes to Supervisor
• SME for Site Management Specialist
• Present solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issue
• Cook up with other departments to ensure customer satisfaction
• Flexible and willing to perform other tasks as assigned

Qualifications

• 3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
• Computer literate and good command of Microsoft Office.
• Professional communication skills and strong business acumen.
• Team player with leadership abilities
• Highly organized and able to concurrently handle multiple tasks and projects
• Flexible schedule
• Able to work evenings, weekends and stat holidays as required
• Must be fluent in English, both written and verbal
• Spanish and French an asset
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks