Customer Asset Management Specialist

Responsibilities

• Review of asset situation and recommend next steps including relocation and abandonment
• Accountable for informing & and enforcing the Terms & Conditions to customers
• Position is the escalation path for Customer Care Core team challenging customer interactions
• Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
• Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets
• Provide solution options to the Customer Care Manager when dealing with an issue
• Coordinate with other departments to ensure customer satisfaction

Qualifications

• 1-3 years working within a Customer Service in a Sales Support or Logistics environment
• Excellent verbal and written communication skills
• Ability to listen & empathize with the customer, working with them to try to resolve any issues
• Develop creative solutions and processes to ensure customer satisfaction and company reputation