Customer AI Strategist - Rapidly Growing AI AdTech/MarTech Startup - Salesforce Ventures

Qualifications

• 5+ years of relevant experience owning customer relationships in customer-leading roles (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
• Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
• Strong ability to translate complex data into meaningful strategies and recommendations.
• Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
• Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
• Excellent communication and presentation skills—confident working with both technical and executive stakeholders.
• Strong program and project management skills with a proven ability to juggle multiple clients and deadlines.
• Bachelor’s degree in a technical, business, or finance-related field preferred.
• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

Nice To Haves

• Background in SEO (e.g., keyword strategy, performance analysis, organic growth).
• Experience in digital marketing or campaign performance analysis.
• Prior roles in SEO analysis, marketing operations, or conversion optimization.