AI Customer Strategist

Job Responsibilities

• Owns end-to-end customer relationship for an assigned portfolio from kickoff through steady-state AI adoption
• Delivers defined onboarding programs, use case roadmaps, and QBRs tied to measurable Optimizely AI outcomes
• Solves moderately complex customer challenges by adapting Optimizely AI best practices and AI strategy frameworks to varied client contexts
• Identifies improvements to delivery templates, workshop formats, and onboarding playbooks within own engagements
• Applies judgment to tailor known approaches; escalates novel or high-risk situations to senior team members
• Communicates progress, blockers, and outcomes clearly to customers, internal teammates, and immediate stakeholders
• Collaborates effectively with Account Executives, Solutions Engineering, Forward Deployed Engineers, and Customer Success colleagues to deliver shared customer outcomes
• Buils trust and credibility at the practitioner and manager level through consistent, quality execution
• Independently executes customer engagements within established guidelines and prioritized account criteria
• Makes day-to-day decisions on engagement approach, workshop design, and use case sequencing
• Escalates executive-level risks, significant scope changes, or renewal signals to senior strategist or manager
• Actively supports team collaboration and knowledge sharing; contributes to a positive team culture
• May informally assist junior colleagues on delivery processes, Optimizely AI product knowledge, or customer frameworks
• Participates in cross-functional GTM efforts including pre-sales support and onboarding handoffs
• Uses Optimizely AI and approved AI tools to improve efficiency in research, presentation prep, and use case analysis
• Applies AI-assisted workflows to streamline repeatable deliverables such as onboarding plans and strategy decks
• Identifies opportunities where AI can improve customer outcomes and shares learnings with the team

Knowledge and Experience

• Experience working in customer success, strategy consulting, onboarding, or implementation — ideally in SaaS or MarTech
• Solid understanding of applied AI concepts, especially in marketing and digital experience contexts
• Confident facilitating workshops and presenting to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus

Education

N/A

Competencies

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.