Customer Account Specialist

About the role

Serve as primary liaison between the company and customers, ensuring seamless communication and business operations.

Handle customer service inquiries and problems such as quote requests, order updates and expedites, and shipping discrepancies.

Work with accounting to fix invoice discrepancies.

Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes.

Cook up with other departments regarding customer requirements, complaints, and schedules.

Complete all necessary documents fully and accurately.

Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.).

Follow all Safety, Environmental and Quality policies and procedures.

Responsibilities

• Handle customer service inquiries and problems such as quote requests, order updates and expedites, and shipping discrepancies
• Work with accounting to fix invoice discrepancies
• Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes
• Cook up with other departments regarding customer requirements, complaints, and schedules
• Complete all necessary documents fully and accurately
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
• Follow all Safety, Environmental and Quality policies and procedures

Requirements

• 2-4 years of progressive experience in customer service, inside sales, or order management; manufacturing industry experience strongly preferred
• Prior experience working with Oracle-based or SAP enterprise systems is preferred
• Experience with Salesforce is also preferred
• High School diploma or equivalent required

Qualifications

• Perform work under general supervision
• Handle moderately complex issues and problems and refer more complex issues to higher-level staff
• Ability to interpret and follow work instructions, both written and verbal
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite, including intermediate Excel skills (pivot tables, formulas, data analysis)
• Customer/client orientation
• Strong problem-solving and critical thinking skills
• Able to stay organized and manage time efficiently in a fast-paced work environment
• Strong attention to detail
• Able to work collaboratively across departments

Skills

• Customer/client orientation
• Problem-solving and critical thinking skills
• Organizational and time management skills
• Microsoft Office Suite proficiency, including Excel

Benefits

MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.