Customer Account Specialist

Job Duties

• Plan and lead finance workstream activities for projects
• Serve as primary liaison with customers to allow seamless business practices between company and internal and external customers
• Handle customer service inquiries and problems
• Work with accounting to fix invoice discrepancies
• Use computerized system for pricing, ordering, tracking, reporting, information gathering and/or troubleshooting
• Cook with other departments regarding customer requirements, complaints and schedules
• Navigate through customer systems with speed and accuracy and stay familiar with changes to systems
• Complete all necessary documents fully and accurately
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
• Follow all Safety, Environmental and Quality policies and procedures

Experience and Education

• Possess solid working knowledge of subject matter
• Typically require a high school diploma or equivalent and 2 to 4 years of experience

Competencies/ Skills

• Ability to interpret work instructions
• Ability to follow written and verbal directions
• Intermediate verbal and written communication skills
• Customer/client orientation
• Problem-solving skills