Customer Account Specialist

Job Summary

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

What You'll Do

• Build relationships with customers and collaborate with internal teams to solve challenging customer problems.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to manage shipments and exceed customer expectations.
• Communicate shipment updates proactively and accurately ensuring a customer-centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Network internally with Account Management, Operations, and Capacity teams.

Qualifications

• A High School Diploma or GED equivalent
• 2 or more years of logistics experience
• Ability to travel up to 5% domestically

Preferred Qualifications

• Value a diverse and inclusive work environment
• Basic proficiency in Microsoft Office Suite of Programs
• Demonstrated attention to detail, accuracy, and problem-solving skills
• Strong negotiation, collaboration, and influencing skills
• Bachelor’s Degree from an accredited college or university
• Experience with new technology or AI automations

What We Offer

• Diverse and inclusive work environment
• Dynamic and comprehensive onboarding program
• Flexibility for your wellbeing with remote work one day a week
• Collaborative, welcoming culture and employee resource groups
• Networking events and virtual happy hours
• Competitive compensation range of $17.31 - $36.04
• Top-tier benefits including health, wealth, and self-care programs
• Flexible Time Off (FTO) and Paid Time Off (PTO)
• Charitable Giving Match Program and Employee Stock Purchase Plan

Equal Opportunity Employer

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.