Customer Account Manager

We are a fast-paced business with ambitious growth plans; if you are dedicated, enthusiastic, and always seeking ways to improve, you'll enjoy a career with us. Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging, and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community.

About the role

Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC.

Requirements

• Bachelor's degree, preferred
• HS diploma or GED and 3+ years of relevant work experience
• Proficient with Microsoft Office Suite
• 1+ years of experience working in a cross-functional matrix organization

Responsibilities

• Full-cycle manage a portfolio of OEM customer relationships, maximizing customer satisfaction and delivering on sales plans
• Management and coordination of pricing, RFQs, and RFPs, with the support of the Estimating team, to ensure maximum value creation across every aspect of the business
• Management of incoming POs and PO revisions, which includes CRM usage to ensure proper documentation of changes and requirements
• Initiate sales order reviews and track timeliness
• Vetting of new customers into OEM value stream, applications, customer vetting forms, initial information upload into CRM
• Ensure a zero-incident workplace environment
• Review warranty requests
• Communicate repair status with customers through written, verbal, and in-person mediums, including onsite visits and weekly customer calls
• Full-cycle customer relationship management
• Communicate customer WIP reports
• Manage backlog and ship/reschedule dates
• Support the execution of the AM Production Meeting
• Create backlog and arrears burn-down plans
• Prioritize activities of multi-functional team, considering financial, OTD, and TAT targets
• Review and respond to customer liquidated damages claims
• Work with internal stakeholders to formulate responses to customer support requests
• Maintain pre-approved levels of rotatable stock

Benefits

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

Pay

$60,000–75,000/yr based on experience

This position requires access to U.S. export-controlled information. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. § 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.