Custodial Services Supervisor

Position Summary

Reporting to the Director of Custodial Services, the Supervisor is responsible for delivering quality and reliable services to the academic and administrative units on the Columbia University campus.

Responsibilities

• Supports the programmatic and fiscal strategy for achieving departmental goals
• Directly supervises staff in the delivery of programs necessary to maintain facilities in the most efficient and effective manner
• Affords assistance to the Manager in developing priorities to achieve departmental objectives
• Manages workload across the unit to assure timely and quality response to requests for service
• Determines the most effective manner to allocate resources during periods of peak demand
• Administers performance standards and productivity measures to meet service expectations, track progress, and assess customer satisfaction
• Continually assesses performance through established standards and applies corrective measures as required
• Captures and implements custodial programs, routines, and schedules
• Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly
• Coordinates development and implementation of custodial programs, routines, and schedules
• Supports the Manager and works closely with other managers and supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of complementary services
• Supports safety programs for the continual maintenance of a safe workplace and a safety-conscious staff
• Works with the Manager of Special Events to coordinate coverage for special events
• Participates in the hiring, training, evaluation, and termination of staff as required
• Interprets the collective bargaining agreement and resolves issues that may arise
• Evaluates and makes recommendations on equipment, supplies, and procedures
• Ensures that all custodial activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines

Requirements

• Bachelor's degree and/or its equivalent
• Minimum of 3-5 years related experience
• Minimum of 3-5 years' experience in positions of increasing responsibility in custodial services or a related field, preferably in a large complex organization
• Excellent interpersonal and written communication skills

Qualifications

• Computer literacy