Custodial Services Supervisor

Responsibilities

• Supervises and oversees custodial operations for multiple City facilities, ensuring services are delivered efficiently, safely, and in accordance with established quality standards and service level expectations.
• Leads, coaches, and develops custodial staff through performance management, training, scheduling, work assignments, inspections, and corrective action processes.
• Participates in recruitment, hiring, onboarding, employee development, and disciplinary actions as appropriate.
• Schedules staff and approves leave requests; supports employee development; addresses performance and conduct issues; participates in hiring and onboarding activities; serves as a liaison between staff, customers, and leadership.
• Maintains adequate staffing levels and responds to changing operational needs.
• Develops work schedules and coordinates custodial services, facility repairs, preventive maintenance activities, and operational improvements.
• Counsels and trains staff on specialized custodial equipment and cleaning technologies.
• Coordinates facility setup, breakdown, and custodial support activities for special events, meetings, and community functions.
• Provides responsive customer service by addressing questions, concerns, complaints, and service requests from facility occupants, employees, contractors, and the public.
• Investigates and resolves operational issues and implements corrective actions as needed.
• Assists with budget development and administration by monitoring expenditures, estimating material and supply needs, researching equipment options, and reviewing or approving purchases within delegated authority.
• Maintains accurate records, reports, inspections, inventories, and work orders within the Computerized Maintenance Management System (CMMS) and other departmental databases.
• Operates and trains staff on specialized custodial equipment and commercial cleaning technologies.
• Evaluates operational performance, identifies opportunities for process improvements, and implements best practices to enhance efficiency, service delivery, and resource utilization.
• Performs custodial duties as needed to maintain service levels and support departmental operations.

Requirements

• Associate’s degree or equivalent
• Three years of related custodial, housekeeping, or facility operations experience.
• Three years of lead or supervisory experience in custodial or related operations.
• Valid, unrestricted, North Carolina driver's license "or" willing and able to obtain a valid NC driver's license within 60 days of hire.

Qualifications

• Knowledge of ISSA and APPA custodial standards, staffing methodologies, and industry best practices.
• Experience managing custodial operations in large commercial, institutional, municipal, healthcare, or higher education environments.
• Relevant industry certifications or professional training.
• Experience utilizing CMMS programs, such as Cityworks, Asset Essentials, or similar work order management platforms.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams).
• Experience supervising custodial staff, conducting quality assurance inspections, and managing service delivery across multiple facilities.
• Experience operating and training staff on commercial custodial equipment, including floor scrubbers and related cleaning technologies.