Custodial Quality & Contract Start Supervisor

About the role

EPSI is seeking a Custodial Quality & Startup Supervisor to serve as a key operational leader across our portfolio of contracts. This role sits at the center of two critical functions: ensuring consistent service quality across all sites, and leading the successful launch of new contracts. You will operate across multiple locations, working directly with corporate directors, project managers and frontline employees in the field to identify gaps, implement improvements, and bring new operations online quickly and effectively.

Responsibilities

The role focuses on ensuring consistent service quality across custodial and grounds contracts through inspections and corrective action plans. Additionally, the supervisor leads the rapid mobilization and stabilization of new contract startups nationwide.

• Conduct scheduled and unscheduled inspections across custodial and grounds contracts
• Identify performance gaps and implement corrective action plans
• Ensure adherence to EPSI standards, safety protocols, and customer expectations
• Validate accuracy of site-level inspections and reporting
• Lead 30-day (or less) mobilization efforts for new contracts, nationwide
• Coordinate staffing readiness, training, and initial service delivery
• Ensure equipment, supplies, and processes are in place from day one
• Stabilize new sites and transition them to steady-state operations
• Train project managers, supervisors, and frontline staff on best practices
• Reinforce operational standards and consistency across all locations
• Support underperforming sites with hands-on coaching
• Serve as a rapid-response resource for sites experiencing staffing or performance challenges
• Provide temporary coverage or leadership support when needed

Qualifications

• 5–7 years of experience in facilities services, custodial, HES, or similar field operations
• Proven ability to manage or improve multi-site operations
• Strong problem-solving skills and ability to execute in the field
• Willingness to travel locally (Central Texas focus)
• High level of accountability and ownership
• Team player, works well with others

Preferred qualifications include a high school diploma or equivalent, experience leading new contract startups or mobilizations, experience conducting inspections or quality audits, and bilingual (English/Spanish) skills.

Benefits

• Salary: $60,000 to $65,000 per year (based on experience)
• Performance-based bonus opportunity
• Health, dental, and vision insurance
• Paid time off and holidays
• Company vehicle or mileage reimbursement (for site travel)
• 403b Retirement Plan
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid training
• Short term Disability
• Life Insurance

Work Environment

Based in Austin, TX, with occasional travel to local and national contract sites. Combination of office coordination and hands-on fieldwork.