Quality Supervisor

About the role

The Quality Supervisor serves as the primary onsite quality resource for the Lancaster facility and is responsible for overseeing day-to-day quality activities. This position monitors inspection, testing, material disposition, quality holds, and related problem-solving efforts while communicating quality risks and escalating significant concerns to the Director of Quality & Technical Development.

Responsibilities

• Lead day-to-day quality activities for the Lancaster facility, including first-shift inspection, testing, release, and production support; provide guidance to second-shift Quality and Operations personnel when follow-up or escalation is needed.
• Make routine decisions regarding product acceptance, rejection, containment, rework, and disposition within established authority; escalate high-dollar holds, significant customer risks, unclear specifications, repeated failures, or other high-impact issues to the Director of Quality & Technical Development.
• Manage quality holds and related records, including identification, segregation, status accuracy, investigation progress, disposition documentation, aging, inspection/test result review, conformance verification, and communication to affected departments.
• Provide floor-level problem solving and lead or support containment, root cause analysis, corrective actions, and verification of effectiveness for production quality issues.
• Investigate or support customer complaints by gathering samples, production records, test data, photographs, operator input, and other evidence for formal reporting.
• Support Supplier Corrective Action Reports (SCARs) by evaluating incoming material concerns, testing affected raw materials, documenting nonconformances, gathering samples and evidence, and coordinating information with Purchasing and suppliers.
• Test and disposition incoming raw materials in accordance with specifications, sampling plans, and established test methods; promptly communicate out-of-specification results.
• Assist with manufacturing, technical, supplier, and customer trials, including pre-trial preparation, sampling, testing, observations, data collection, and post-trial summaries.
• Compile and analyze quality data related to holds, scrap, complaints, raw material performance, coat weight, release, dimensional results, and other product or process characteristics.
• Identify recurring issues and adverse trends and recommend containment, process improvements, specification reviews, training, or corrective action as appropriate.
• Partner with Production, Technical, Purchasing, Customer Service, and site leadership to resolve quality concerns.
• Train and coach Quality personnel and production employees on inspection methods, testing requirements, defect recognition, documentation, and quality standards.
• Ensure shift handoffs clearly communicate open holds, pending tests, deviations, special instructions, trials, and risks requiring follow-up.
• Support internal and external audits, document retrieval, corrective actions, calibration activities, and compliance with ISO and company quality-system requirements.
• Maintain a safe, organized, and audit-ready laboratory and quality work area, including proper handling, identification, and retention of samples.
• Assist team members as needed, and work overtime or adjusted hours as assigned.

Qualifications

• Education: Bachelor's degree or equivalent experience in Quality, Engineering, Chemistry, Materials Science, or related technical field; equivalent relevant industry experience may be considered.
• Experience: Minimum 3-5 years of quality experience in a manufacturing environment; experience with PPAPs, customer qualifications, and validation testing; knowledge of SPC, Lean Manufacturing, or Six Sigma methodologies; experience within manufacturing, adhesives, coatings, films, or converting industries; experience developing quality metrics, KPIs and management review reporting; experience with ISO 9001 Quality Management Systems.

Skills

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience conducting root cause analysis and corrective actions.
• Ability to effectively interface with manufacturing, technical, and management teams.
• Strong organizational skills and attention to detail.
• Strong project management and organization skills with the ability to manage multiple priorities.
• Outstanding personal integrity and ethics.

Pay

Salary: $34.00-$38.00

Schedule

Shift: 6:00 AM – 4:00 PM (Monday-Thursday)