CT-2 Requisition Template

About the role

We are looking for a Client Service Representative to join a busy 3-doctor veterinary practice. In this role, you will be an essential part of the client experience, helping to keep the front desk running smoothly while managing schedules efficiently, coordinating appointments, and providing exceptional service to our clients and their pets. As the first point of contact for our clients, you will play a vital role in creating a warm, welcoming, and compassionate experience for both pets and the people who love them. Your professionalism, empathy, and attention to detail will help ensure every client feels supported from the moment they enter our waiting room through every step of their visit.

We strongly believe that veterinary medicine is a team sport, and our ideal Client Service Representative is someone who feels the same. Communication is at the heart of what we do, and we are looking for someone who can navigate both client and team interactions with confidence, compassion, and professionalism. In this fast-paced veterinary environment, you will provide exceptional client service, answer phones, schedule appointments, and help facilitate clear communication between our clients and medical team to ensure smooth and efficient hospital operations. The ideal candidate will remain calm and compassionate during emotional or stressful situations, maintain accuracy and organization when managing schedules, and be comfortable safely handling patients on a leash or in a carrier when needed. We value collaboration and encourage every team member to speak up, share ideas, and contribute to the success of the hospital.

Responsibilities

• Manage the front desk and ensure smooth operations
• Coordinate and schedule appointments efficiently
• Provide exceptional customer service to clients and their pets
• Answer phones and facilitate clear communication between clients and the medical team
• Handle pets safely on a leash or in a carrier when needed
• Remain calm and compassionate during emotional or stressful situations
• Assist with other duties as needed in a team-oriented environment

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred
• High school diploma or equivalent
• Familiarity with veterinary terminology or a willingness to learn
• Excellent verbal and written communication skills
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach
• Ability to handle challenging client situations with tact, patience, and understanding
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Ability to work collaboratively with veterinarians, technicians, and other staff members
• Flexibility to assist with other duties as needed
• Reliable, punctual, and dependable with a strong work ethic
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations
• Willingness to continue learning and stay updated on best practices in client service and veterinary care
• Must be 18 years or older to apply

Schedule

• Full-time position: 3 days a week / 10-hour shifts (8:15am-6pm)
• Thursday and Friday availability is a must
• Saturday rotation and holidays are required

Pay

$19.00-$20.00 an hour depending on experience.

Benefits

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career growth & training opportunities
• Comprehensive medical, dental, and vision insurance
• Mental health focused services
• 401(k) plan with a strong employer match
• Up to 75% employee pet care discount
• Annual uniform allowance

What To Expect

• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic, and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, an annual symposium, and any mentoring available to support and achieve your career goals.
• Environment of Belonging: With so many specialties at your fingertips, it’s easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

Experience with EzyVet is a plus but not required.