CSR1-WIC Call Center

About the Role

The Georgia Department of Public Health, Coastal Health District, is seeking a WIC Call Center Representative to provide phone management for the WIC Nutrition Program. This position is based in Brunswick but will cover WIC calls for all 8 counties in the district.

Responsibilities

• Answer phones, schedule new WIC appointments, and reschedule current appointments
• Provide directions and general information to persons seeking information for the WIC program
• Maintain appointment reminder system
• Assure WIC in-reach is conducted using monthly WIC reports
• Complete WIC Nutrition Assistant modules to assist with nutrition education
• Receive, screen and direct telephone communications
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
• Proofread or verify existing documents, reports, mathematical figures, etc. to ensure accuracy
• Provide general clerical support to the District WIC program, including data entry/maintenance, distributing documents and materials, maintaining record-keeping and filing systems
• Provide direction, instruction, and guidance to WIC participants via telephone
• Assist internal and external customers with maneuvering through WIC processes
• Adhere to WIC processing standards and guidelines

Minimum Qualifications

• High school diploma or GED
• One year of experience communicating information in a customer service setting

Requirements

• Must be very detail oriented
• Must possess strong customer service skills
• All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency and may be called on to participate in events including staffing a shelter, Specimen Point of Collection Site (SPOC), and/or Point of Dispensing site (POD), whether during or outside regular work hours
• Selected applicants will be subject to criminal background check/fingerprinting, reference checks, and immunizations required
• May be subject to pre-employment drug screen

Benefits

Full-time eligible employees receive:

• 13 paid holidays
• Monday-Friday work schedule
• Generous leave package including Educational Support Leave and 3 weeks each of accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health, Dental, and Vision Insurance
• Health Care Spending Account and Dependent Care Spending Account
• Life Insurance, AD&D Insurance, Disability Insurance, Legal Insurance, Long-Term Care Insurance, and Specified Illness coverage
• Deferred Compensation (401K & 457 Plans)
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance
• Supportive and rewarding work environment

This response is AI-generated, for reference only.