CSR WAREHOUSE II - SSC (Missoula, Montana, United States, 59808)

Primary Objective

The Customer Service/Warehouse Associate will provide a variety of support such as servicing walk-in customers, completing sales transactions, and performing warehouse duties.

Primary Function And Scope

• Waiting on customers and assisting with order requirements
• Answering customer inquiries and providing samples
• Completing sales transactions and accepting payments
• Addressing and resolving customer complaints (returns and order errors)
• Processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash box, and creating vendor orders
• Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders
• Pulling and assembling customer orders, checking outbound orders for accuracy/completeness, conducting inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts
• Receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims
• Operating forklift and crane equipment
• Maintaining a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance
• Maintaining a safe working environment by following safety rules and reporting accidents, unsafe conditions, and acts to Management

Experience And Knowledge Required

• High School diploma or equivalent experience
• 1+ years of customer service experience and warehouse experience
• Forklift experience

Competencies

• Organization
• Math
• Time management
• Computer skills
• Detail-oriented
• Customer service
• Safety conscious

Other Pertinent Job Information

• Physical demands: Regularly stand, use hands, and reach with hands and arms; walk, stoop, kneel, crouch or crawl; sit, climb, balance, talk, or hear; lift up to 15-30 lbs. and at certain times, up to 70 lbs. (tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift)
• Vision abilities: Close vision, peripheral vision, and ability to adjust focus

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities.

Company Benefits

• Competitive salary
• Comprehensive benefits package
• Career opportunities
• An environment of creativity and growth
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement

Company Support

We are proud supporters of our U.S. military, veterans, and their families - Thank You for Your Service!

Equal Opportunity Employer

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.