CSR WAREHOUSE II - SSC (Denver, Colorado, United States, 80223)

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function And Scope

• Pulls/Assembles customer orders
• Checks outbound orders for accuracy/completeness
• Maintains inventory stock checks
• Restocks and labels vendor products
• Maintains displays (tools, caulk, etc.)
• Moves, stores, and replenishes material
• Conducts daily cycle counts
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims
• Operates forklift equipment
• Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
• Responsible for keying in orders, processing faxes, and preparing reports
• Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
• Participates in special projects and performs additional duties as required

Experience And Knowledge Required

• High School Diploma or GED equivalency required
• 1 or more years customer service experience
• Certified Forklift Operator. Focus on customer account management preferred
• Prior tile industry knowledge is preferred
• 3+ years of previous warehouse experience preferred

Competencies

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
• Good voice quality that is conversational and professional
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
• Ability to demonstrate strong organizational and problem-solving skills required
• Ability to demonstrate strong interpersonal relationship building skills
• Moderate level of computer skills in Word and Excel

Benefits

• Competitive salary
• A comprehensive benefits package
• Career opportunities
• An environment of creativity and growth
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement

About the Role

Dal-Tile is a subsidiary of Mohawk Industries, one of the largest manufacturers of tile and natural stone in the United States. Our team is dedicated and supportive, offering a family-friendly work environment, promotion opportunities, unique benefits, and a belief in a productive life outside of work.

Schedule

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Company

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Equal Opportunity Employer

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.