CSR WAREHOUSE II - SSC (Hartford, Connecticut, United States, 06114)

About the role

The Customer Service/Warehouse Associate will provide a variety of support such as servicing walk-in customers, completing sales transactions, and performing warehouse duties like receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks.

Responsibilities

• Waiting on customers and assisting with order requirements
• Answering customer inquiries and providing samples
• Completing sales transactions and accepting payments
• Addressing and resolving customer complaints (returns and order errors)
• Processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash box, and creating vendor orders
• Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders
• Producing daily sales reports
• Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, conducting inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts
• Receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims
• Operating crane forklift equipment
• Maintaining a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance
• Maintaining a safe working environment by following safety rules and reporting accidents, unsafe conditions, and acts to Management
• Performing other related duties as required

Requirements

• High school diploma or equivalent experience
• 1+ years of customer service experience and warehouse experience
• Forklift experience

Competencies

• Organization
• Math
• Time management
• Computer skills
• Detail-oriented
• Customer service
• Safety conscious

Benefits

• Comprehensive benefits package
• Career opportunities
• Environment of creativity and growth
• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Pay

Commensurate with experience

Schedule

Not specified