CSR WAREHOUSE II - SSC (Duluth, Georgia, United States, 30097)

About the role

As a Customer Service Representative at Dal-Tile, you will be part of a dedicated team supporting the company's success. This position involves servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Responsibilities

• Provides customer account management, including order entry, inquiry, product information, order status, pricing, stock check, and transportation management.
• Handles inbound calls using ACD (Automated Call Distribution), keys in orders, processes faxes, and prepares reports.
• Interacts with various internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Requirements

• A High School Diploma or GED equivalency.
• At least one year of customer service experience.
• Prior tile industry knowledge is preferred.

Qualifications

• Excellent oral and written communication skills.
• Good voice quality for a conversational and professional tone.
• Strong organizational and problem-solving skills.
• Strong interpersonal relationship building skills.
• Moderate computer skills in Word and Excel.

Skills

• Customer service experience.
• Account management.
• Order entry and processing.
• Interpersonal communication.
• Problem-solving skills.

Benefits

• Comprehensive benefits package.
• Career opportunities.
• Environment of creativity and growth.
• Company Match on 401k.
• Employee Purchase Discount.
• Tuition Reimbursement.

Pay

Competitive salary.

Schedule

Not specified.