CSR WAREHOUSE II - SSC (Jacksonville, Florida, United States, 32256)

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function and Scope

• Pulls/Assembles customer orders
• Checks outbound orders for accuracy/completeness
• Maintains inventory stock checks
• Restocks and labels vendor products
• Moves, stores, and replenishes materials
• Conducts daily cycle counts
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims
• Operates forklift equipment
• Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
• Responsible for keying in orders, processing faxes, and preparing reports
• Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
• Participates in special projects and performs additional duties as required

Experience and Knowledge Required

• High School Diploma or GED equivalency required
• 1 or more years customer service experience
• Certified Forklift Operator (focus on customer account management preferred)
• Prior tile industry knowledge is preferred
• 3+ years of previous warehouse experience preferred

Competencies

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization
• Good voice quality that is conversational and professional
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
• Ability to demonstrate strong organizational and problem-solving skills
• Ability to demonstrate strong interpersonal relationship building skills
• Moderate level of computer skills in Word and Excel

Benefits

• Competitive salary
• A comprehensive benefits package
• Career opportunities
• An environment of creativity and growth
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement

About the Role

Dal-Tile is a subsidiary of Mohawk Industries, one of the largest manufacturers of tile and natural stone in the United States. Our team is dedicated and supportive, offering a family-friendly work environment, promotion from within, unique benefits, and a belief in a productive life outside of work.

Schedule

Not specified

Pay

Not specified

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Company

Dal-Tile is committed to an inclusive workplace and is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.

Equal Opportunity Employer

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran.