CSR WAREHOUSE II - SSC (San Jose, California, United States, 95131)

About the role

Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries. This role combines customer service and warehouse duties in a Sales Service Center, supporting walk-in customers, processing sales, and handling material logistics.

Responsibilities

• Provide customer service: assist walk-in customers, determine order requirements, answer inquiries, provide samples, complete sales transactions, and accept payments.
• Resolve customer complaints related to returns and order errors.
• Perform office administration tasks: process payments and receipts, reconcile DSRs and cash box, prepare bank deposits, balance petty cash, generate performance reports, update customer master files, and create vendor orders.
• Manage product orders: enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Handle warehouse duties: pull and assemble customer orders, verify outbound order accuracy, conduct inventory stock checks, restock and label vendor products, maintain displays, move/store/replenish material, and perform daily cycle counts.
• Receive and unload inbound material, process shipments, stock material, handle customer returns, and report damaged shipments for freight claims.
• Operate crane and forklift equipment.
• Maintain facility cleanliness: sweep, remove trash, clean restrooms, and perform general office maintenance.
• Uphold a safe working environment by following safety rules and reporting accidents, unsafe conditions, or acts to management.
• Perform other related duties as required.

Requirements

• High school diploma or equivalent experience.
• 1+ years of customer service and warehouse experience.
• Forklift experience.
• Competencies: organization, math, time management, computer skills, detail-oriented, customer service, and safety consciousness.

Physical Demands

• Regularly required to stand, use hands, and reach with hands and arms.
• Must be able to walk, stoop, kneel, crouch, or crawl; may sit, climb, balance, talk, or hear.
• Ability to regularly lift 15-30 lbs; occasionally lift up to 70 lbs (team lift required for materials exceeding 70 lbs or longer than 36 inches).
• Specific vision abilities: close vision, peripheral vision, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Pay

Expected base pay ranges from $20.45/hr to $25.51/hr at the commencement of employment. Base pay is determined on an individualized basis and may include additional compensation such as commission, incentive pay, discretionary bonuses, and other short/long-term incentive packages.

Benefits

• Comprehensive benefits package.
• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.