CSR WAREHOUSE II - SSC (Livermore, California, United States, 94551)

About the Role

Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries. This role combines customer service and warehouse duties in a fast-paced Sales Service Center environment. You’ll support walk-in customers, handle sales transactions, and perform material handling tasks such as receiving, loading/unloading, order assembly, and inventory management. Daily use of forklift and/or crane equipment may be required.

Responsibilities

• Provide customer service by assisting walk-in customers, determining order requirements, answering inquiries, offering samples, and completing sales transactions.
• Resolve customer complaints, including returns and order errors.
• Perform office administration tasks such as processing payments, reconciling daily sales reports (DSRs) and cash boxes, preparing bank deposits, balancing petty cash, and updating customer records.
• Enter customer orders, create plant/regional distribution center (RDC) orders, and complete stock replenishment orders.
• Prepare sales slips and generate daily sales reports.
• Pull, assemble, and verify accuracy of customer orders; conduct inventory stock checks and cycle counts.
• Restock and label vendor products, maintain displays (e.g., tools, caulk), and replenish materials.
• Receive and unload inbound shipments, process customer returns, and report damaged shipments for freight claims.
• Operate crane and forklift equipment safely and efficiently.
• Maintain a clean and organized facility, including sweeping, trash removal, restroom cleaning, and general office upkeep.
• Adhere to all safety rules and report accidents, unsafe conditions, or acts to management.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent experience.
• 1+ years of customer service and warehouse experience.
• Forklift operation experience.
• Strong organizational, math, and time management skills.
• Proficiency in computer systems and detail-oriented work habits.
• Commitment to safety and customer service excellence.

Physical Demands

• Regularly required to stand, use hands, and reach with hands and arms.
• Frequent walking, stooping, kneeling, crouching, or crawling.
• May involve sitting, climbing, balancing, talking, or hearing.
• Ability to lift up to 15–30 lbs regularly; occasional team lifts required for materials exceeding 70 lbs or longer than 36 inches.
• Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Expected base pay for this role ranges from $20.45/hr to $25.51/hr at the commencement of employment. Base pay is determined on an individualized basis and is part of a broader compensation package that may include commission, incentive compensation, discretionary bonuses, and other short- and long-term incentive programs.

Benefits

• Comprehensive benefits package, including medical and dental coverage.
• Company match on 401(k) retirement plan.
• Employee purchase discount.
• Tuition reimbursement.
• Family-friendly work environment with a commitment to work-life balance.
• Opportunities for career growth and internal promotions.

Dal-Tile is a proud supporter of U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.