CSR WAREHOUSE II - SSC

We need to output HTML fragment with sections using

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Dal-Tile is a proud supporter..." maybe that's not boilerplate but it's a statement about military support; it's substantive? It's not a benefit but maybe part of culture. Could be included in About the role? Might be considered EEO? It's about supporting military; not EEO boilerplate. Might keep as part of About the role or a separate section? The instruction: remove EEO/equal-opportunity/scam-warning boilerplate. The line about supporting military is not EEO but could be considered a statement of support; not required to remove. However "Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant." That's EEO boilerplate; remove. We need to extract sections: - About the role: introductory paragraph about Dal-Tile, mission, etc. Could be: "Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile." That's about the role/company. - Responsibilities: list of duties. The posting includes many duties: servicing walk-in customers, completing sales transactions, receiving, loading/unloading material, pulling/assembling orders, inventory checks, forklift/crane use, etc. Also office admin duties, product order duties, receiving duties, maintaining facility, safety, etc. We'll need to put these in

• . Must preserve all substantive info; not summarize away detail. So we need to list each duty as separate bullet? Could combine similar but must not lose detail. We'll try to capture each distinct duty. Let's parse responsibilities block: "Primary Objective Performs a variety of customer service/office administration and warehouse duties related to the operation of the Sales Service Center." Then "Primary Function And Scope Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.Addresses and resolves customer complaints (returns and order errors)." Then "Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders." Then "Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.Waits on customers and prepares sales slips.Produces daily sales reports." Then "Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts." Then "Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.Operates crane forklift equipment." Then "Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.Performs other related duties as required." We'll need to extract each bullet. - Requirements: "Experience And Knowledge Required HS diploma or equivalent experience;1+ years of customer service experience and warehouse experienceForklift Experience". Also maybe "Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus." Also physical requirements: "While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift." These could be under Requirements or Qualifications. The instruction: Use headings for sections like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide where to put each piece. We have "Experience And Knowledge Required" which is like Requirements. Also "Competencies Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious." That's Skills. Physical demands and vision abilities could be under Requirements or Qualifications. Might put under Requirements. Qualifications maybe not distinct; we could combine Requirements and Qualifications? But we need to only include sections when there is real specific content. We have content for Requirements (HS diploma, experience, forklift, physical, vision). We have Skills (competencies). We have Benefits: "We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement." Also maybe "family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental". That's also benefits. So we can create Benefits section. Pay: The posting says "competitive salary" but no specific number. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It says "competitive salary" but not a specific number; is that considered stating Pay? It states they offer competitive salary, but not a specific figure. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." Does "competitive salary" count as stating them? It's vague but it's a statement about pay. However they also say "Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement." That's benefits. For Pay, we have only "competitive salary". Might be considered stating Pay (they mention salary). But the instruction also says: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "competitive salary" is not exactly filler but it's vague. Might be okay to include Pay section with that statement. However they also say "We offer competitive salary and a comprehensive benefits package". So we could put Pay: "competitive salary". But we need to avoid filler. I'd lean to include Pay section with that phrase. Schedule: No mention of schedule (hours, shifts). So we should not create Schedule section. Now we need to output HTML fragment only, no /. Use

  for each section heading. Use

  • for any list of duties/requirements/benefits. Use

    for prose. We need to decide which content goes into which section. Let's outline:

    About the role

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

    Responsibilities

    • Perform a variety of customer service/office administration and warehouse duties related to the operation of the Sales Service Center.
    • Customer service duties: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, accepting payments.
    • Address and resolve customer complaints (returns and order errors).
    • Office administration duties: processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing petty cash box, preparing various performance reports, updating customer master file, creating vendor orders.
    • Product order duties: entering customer orders, creating plant/RDC orders, completing stock replenishment orders.
    • Wait on customers and prepare sales slips.
    • Produce daily sales reports.
    • Warehouse duties: pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, conducting daily cycle counts.
    • Receiving duties: receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, notifying management of damaged shipments for freight claims.
    • Operate crane forklift equipment.
    • Maintain clean and organized facility: sweeping, trash removal, restroom cleaning, general office maintenance.
    • Maintain a safe working environment by obeying all safety rules as outlined in the Safety Program and reporting all accidents, unsafe conditions and acts to management.
    • Perform other related duties as required.

    Requirements

    • High school diploma or equivalent experience.
    • 1+ years of customer service experience.
    • 1+ years of warehouse experience.
    • Forklift experience.
    • Physical demands: regularly required to stand, use hands, reach with hands and arms; required to walk, stoop, kneel, crouch or crawl; may sit, climb, balance, talk, or hear.
    • Ability to regularly lift up to 15-30 lbs; at times safely lift up to 70 lbs; tile boxes or material longer than 36 inches or over 70 lbs require a team lift.
    • Vision abilities: close vision, peripheral vision, ability to adjust focus.

    Skills

    • Organization
    • Math
    • Time management
    • Computer skills
    • Detail-oriented
    • Customer service
    • Safety conscious

    Benefits

    • Competitive salary
    • Comprehensive benefits package
    • Career opportunities
    • Environment of creativity and growth
    • Company match on 401k
    • Employee purchase discount
    • Tuition reimbursement
    • Family-friendly work environment
    • Commitment to promoting from within
    • Unique benefits that go beyond just medical and dental
    We might have duplicated "competitive salary" also in Benefits; but it's okay. We need to ensure we didn't include any boilerplate like EEO, etc. We removed that. Check for any duplicated lines: we have "competitive salary"