CSR WAREHOUSE II - SSC

About the role

Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries. This role focuses on ensuring effective and efficient coordination between the company and its customers with a high level of service and support. You will perform a variety of warehouse and customer service duties.

Responsibilities

• Service walk-in customers, answer inquiries, provide samples, and complete sales transactions.
• Perform warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving/storing/replenishing material, and conducting daily cycle counts.
• Handle receiving duties including unloading inbound material, processing shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operate forklift equipment.
• Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock checks, and transportation management.
• Manage a high volume of inbound calls using Automated Call Distribution (ACD).
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams and Shared Service Centers (SSCs) to address customer inquiries and order issues from entry to delivery.
• Participate in special projects and perform additional duties as required.

Requirements

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Certified Forklift Operator.
• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.
• 3+ years of previous warehouse experience preferred.

Skills

• Excellent oral and written communication skills with the ability to interact effectively at all organizational levels.
• Good, professional voice quality for customer interactions.
• Ability to interpret and follow oral/written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Strong interpersonal relationship-building skills.
• Moderate computer skills in Word and Excel.

Benefits

• Company Match on 401k.
• Employee Purchase Discount.
• Tuition Reimbursement.

Dal-Tile is a proud supporter of U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.