CSR WAREHOUSE II - SSC (Huntsville, Alabama, United States, 35806)
Primary Objective
Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.
Primary Function And Scope
- Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Adds to customer satisfaction by addressing and resolving customer complaints (returns and order errors).
- Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
- Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Produces daily sales reports.
- Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
- Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
- Operates forklift equipment.
- Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
Experience And Knowledge Required
- HS diploma or equivalent experience;
- 3+ years of customer service experience and warehouse experience.
Competencies
- Organization
- Math
- Time management
- Computer skills
- Detail oriented
- Customer service
- Safety conscious
Benefits
- Competitive salary
- A comprehensive benefits package
- Career opportunities
- An environment of creativity and growth
- Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement
About the Role
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
Qualifications
Active military, transitioning service members and veterans are strongly encouraged to apply.
Skills
We seek an individual who possesses strong organizational, communication, and problem-solving skills.
Benefits
We offer a comprehensive benefits package, including:
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position with flexible hours to accommodate customer needs.
Benefits
Comprehensive benefits package includes:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
Company Information
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.