CSR / Dispatcher

“Service with a smile, the Hippo style!” 🦛

Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team! We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing.

About the role

CSR / Dispatcher (majority dispatching) – Full-Time, 30–40 hours/week. In-office (not remote) position with hours from 9:00 AM – 5:00 PM.

Responsibilities

• Answer inbound customer calls with friendliness and professionalism
• Book jobs accurately using ServiceTitan or Housecall Pro
• Dispatch technicians based on skillset, schedule, location, and urgency
• Manage the tech capacity board daily
• Send appointment confirmations and follow-up messages
• Take payments and assist with invoicing
• Make outbound calls for memberships & maintenance reminders
• Follow up on open estimates and pending approvals
• Assist with customer recovery calls and review management
• Contribute to a smooth, organized office workflow

Requirements

• 2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required)
• Experience using ServiceTitan or Housecall Pro
• Strong multitasking and time-management skills
• Comfortable working in a fast-paced environment
• Excellent phone voice with a friendly, warm presence
• Strong computer skills and the ability to learn quickly
• Must be detail-oriented, a strong communicator, patient, coachable, and a natural problem solver
• Family-oriented values and a desire to support a positive team culture

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Medical & Dental Benefits
• 401(k)
• Bonuses based on performance
• Free food & snacks
• Vision insurance
• Supportive, family-oriented team environment
• Growth opportunities as our company continues expanding

Why Join Us

We don’t just fix plumbing — we deliver Hippo-style service: kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community. If you want to be part of a company where your skills matter and your energy makes a difference, apply today!