CSR Consultant -Ohio Region

About the Role

Provides on‑site consultation, education, and technical assistance to domestic hospitals and health‑care systems to improve patient care, quality, and safety. Collaborates with Joint Commission Resources (JCR) Central Office staff (Oak Brook, IL) and regional colleagues to meet organizational needs. Maintains active knowledge of Joint Commission Standards, CMS Conditions of Participation (CoPs) and Conditions for Coverage (CfCs), health‑care trends, and solutions for patient‑care improvement. Serves as a subject‑matter expert for specific methodologies and product lines, creatively delivering solutions that enhance patient‑care delivery and operations. Requires excellent written and verbal communication skills for proposals, reports, and presentations. 100% travel required.

Principal Duties and Responsibilities

• Oversee the Continuous Service Readiness (CSR) program’s deliverables per contract terms.
• Provide on‑site consultation, education, and technical assistance with a focus on performance improvement and standards compliance.
• Establish consultative, customer‑service‑focused relationships with CSR customers.
• Assist organizations in evaluating performance‑improvement processes, performance measures, risk‑reduction strategies, sentinel events, and root‑cause analysis; provide technical expertise.
• Respond to customer phone and e‑mail inquiries regarding standards compliance, survey process, eligibility, and pre/post‑survey issues; acknowledge inquiries within 24 hours and remain available via telephone, fax, and e‑mail at all times.
• Assist in developing the annual budget and planning activities.
• Help clients conduct self‑assessments, develop action plans, and deliver education and training to support those plans.
• Provide education and technical assistance following Joint Commission survey findings.
• Develop and implement strategies to increase sales of JCR products and services, including CSR, consultation, education programs, and publications; work to increase the number of accredited organizations in the designated region.
• Coordinate Users Advisory Board meetings with state‑association sponsors, when applicable, and prepare and present related reports.
• Design, plan, coordinate, facilitate, develop content for, and serve as faculty for CSR education programs in collaboration with state hospital association liaisons, including audio/video and in‑person conferences.
• Promote the CSR program by speaking at state‑association and regional conferences.
• Participate in strategic planning, product redesign, and other performance‑improvement activities supporting CSR deliverables.
• Train and proctor new CSR consultants as needed.

Knowledge, Skills, and Abilities Required

• Master’s degree in health care or a related field (or equivalent knowledge/experience).
• Ten years of overall experience, including seven to ten years of progressively responsible management experience in integrated health‑care systems or managed‑care organizations.
• Knowledge of business and health‑care administration principles, including sales, marketing, budgeting, and financial management.
• Extensive knowledge of current Joint Commission standards, CMS Conditions of Participation and Conditions for Coverage, performance‑improvement principles, and the survey process.
• Excellent communication skills demonstrated through leadership roles, teaching, speaking engagements, consulting, or publications.
• Strong written and verbal presentation abilities for large and small audiences, proposals, reports, and presentations related to JC initiatives and performance‑improvement methodologies.
• Exceptional teaching, consultative, and interpersonal skills for interaction at all organizational levels.
• Ability to establish and maintain cooperative relationships with executive leadership from state hospital and health‑care associations.
• Computer proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Copilot.
• Willingness and ability to travel 100% of the time, including possible weekend travel, travel at any time of day/night, and travel without prior notice; travel by automobile and airplane in all weather conditions.
• Autonomous, accountable, and able to transport computer equipment and supplies to multiple sites promptly.
• Valid driver’s license and ability to drive in all reasonable climates/conditions.
• Physical ability to lift 25 pounds, climb stairs and ladders, and work in settings where infectious diseases may be present.
• Certification requirement: Must hold a CPHQ (Certified Professional in Healthcare Quality) certification at hire or obtain it within one year of hire.

Benefits

Joint Commission offers a comprehensive benefits package. For an overview, please visit the Joint Commission Career Page.