Community Relations Consultant - Southwest Ohio Region

About the role

The Community Relations Consultant is responsible for supporting the planning and implementation of corporate generated community relations activities or managing community relations activities for a state plan. This role involves engaging members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care; creating opportunities with events and presentations to reach and educate the community on company programs; establishing and maintaining relationships with community leaders, organizations, and churches; conducting community based new member intake and orientation; measuring and tracking results through score carding and identifying root causes that will enable retention targets to be met within specific regions within the state; tracking outreach activities, including referrals, partnerships, and event attendance; gathering feedback from community members and partners to continually improve outreach strategies and program delivery; creating marketing materials to support members and community education of benefits; delivering presentations, attending meetings, and distributing educational materials to members and non-members; meeting and presenting to county and community officials; developing and managing regional budgets; organizing and leading member and community feedback meetings across all regions, quarterly.

Responsibilities

• Engages members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care.
• Create opportunities with events and presentations to reach and educate the community on company programs.
• Establish and maintain relationships with community leaders, organizations, and churches and act as a resource for organizations interested in company programs.
• Establish and maintain relationships and execute growth and retention strategies with providers within assigned territories.
• Conduct community based new member intake and orientation.
• Measure and track results through score carding and identify root causes that will enable assigned retention targets to be met within specific regions within the state.
• Track outreach activities, including referrals, partnerships, and event attendance, and report on progress toward outreach goals.
• Gather feedback from community members and partners to continually improve outreach strategies and program delivery.
• Create marketing materials to support members and community education of benefits.
• Deliver presentations, attend meetings, and distribute educational materials to members and non-members.
• Meet and present to county and community officials.
• Develop and manage regional budgets.
• Organize and lead member and community feedback meetings across all regions, quarterly.

Requirements

• Requires a BA/BS in communications or a related field; 3 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Health care field experience preferred.
• Bilingual skills preferred.
• Management experience preferred.
• Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders preferred.
• Experience in community outreach and engagement preferred.
• Strong organizational and project management skills preferred.
• Experience and ability to use all Microsoft Office products, including Excel (intermediate level), Outlook, Word, and SharePoint preferred.

Benefits

Elevance Health offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Schedule

This role will require flexibility on working and participating in events in non-standard traditional hours and/or weekends.

Pay

Details regarding pay are not specified in this posting.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.

Qualifications

Per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Equal Opportunity Employer

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Note

Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.