Community Relations Consultant - Southwest Ohio Region

About the role

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

Responsibilities

• Engages members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care.
• Creates opportunities with events and presentations to reach and educate the community on company programs.
• Establishes and maintains relationships with community leaders, organizations, and churches and acts as a resource for organizations interested in company programs.
• Establishes and maintains relationships and executes growth and retention strategies with providers within assigned territories.
• Conducts community based new member intake and orientation.
• Measures and tracks results through score carding and identify root causes that will enable assigned retention targets to be met within specific regions within the state.
• Tracks outreach activities, including referrals, partnerships, and event attendance, and report on progress toward outreach goals.
• Gathers feedback from community members and partners to continually improve outreach strategies and program delivery.
• Creates marketing materials to support members and community education of benefits.
• Delivers presentations, attends meetings, and distributes educational materials to members and non-members.
• Mets and presents to county and community officials.
• Develops and manages regional budgets.
• Organizes and leads member and community feedback meetings across all regions, quarterly.

Requirements

• Requires a BA/BS in communications or a related field; 3 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Health care field experience preferred.
• Bilingual skills preferred.
• Management experience preferred.
• Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders preferred.
• Experience in community outreach and engagement preferred.
• Strong organizational and project management skills preferred.
• Experience and ability to use all Microsoft Office products, including Excel (intermediate level), Outlook, Word, and SharePoint preferred.

Benefits

Minimum Requirements: Requires a BA/BS in communications or a related field; 3 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences: Health care field experience preferred. Bilingual skills preferred. Management experience preferred. Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders preferred. Experience in community outreach and engagement preferred. Strong organizational and project management skills preferred. Experience and ability to use all Microsoft Office products, including Excel (intermediate level), Outlook, Word, and SharePoint preferred.

Pay

Commensurate with experience.

Schedule

This role will require flexibility on working and participating in events in non-standard traditional hours and/or weekends.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

What We Offer

• Market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement).
• Medical, dental, vision, short and long term disability benefits.
• 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources.

Workplace Information

• Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
• Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
• The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.
• Elevance Health will also follow all relevant federal, state and local laws.
• Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
• Applicants who require accommodation to participate in the job application process may contact for assistance.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Application Instructions

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.