Community Relations Rep II- Greater Toledo, Ohio Area

Location: Ohio. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. Travel will be within the following Ohio territory: Greater Toledo area and surrounding counties: Williams, Fulton, Lucas, Defiance, Henry, Wood, Paulding, Van Wert, Mercer, Auglaize, Allen, Putnam, Hardin, Hancock, Ottawa, Sandusky, Seneca, Wyandot.

Candidates must reside within a reasonable commuting distance from the posting location(s) unless an accommodation is granted as required by law.

About the Role

This role requires flexibility to work and participate in events during non-standard hours, including weekends. The Community Relations Representative II will develop and maintain Medicaid-plan generated community relations activities, new contacts, and partnerships in the community.

Responsibilities

• Assist with establishing and maintaining positive relationships with community organizations, provider offices, and faith-based organizations; perform activities to enhance presence in the community.
• Grow membership by educating and servicing the Medicaid population, including meeting community needs for ongoing educational and social service outreach to existing and potential members.
• Lead and manage strategies within a specific territory or business initiative.
• Act as liaison with community advocacy groups that impact the target population.
• Identify, develop, and build relationships with community organizations, provider offices, and faith-based organizations.
• Assist members and potential members with benefit and/or enrollment inquiries.
• Identify cultural issues regarding current and potential members and communicate issues to management.
• Coordinate volunteer activities by planning, organizing, and providing volunteer management for events.
• Respond to requests for funding.
• Conduct marketing activities, events, exhibits, education, and presentations to educate members and maintain relationships with providers, community, and faith-based organizations.
• Track all marketing and sales activities and maintain a sales database.
• Conduct marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.
• Identify and enlist the cooperation of individuals, groups, social service agencies, and other community organizations in educational and outreach activities.
• Track utilization of company contributions.
• Develop and implement communication plans.
• Manage relationships with external constituencies.
• Ensure consistent compliance with all state, federal, and company-specific requirements.

Requirements

• High school diploma or equivalent and a minimum of 2 years of experience in healthcare or a sales/marketing environment; or any combination of education and experience which would provide an equivalent background.
• Valid driver’s license and access to a motor vehicle with valid motor vehicle insurance required.
• Insurance license may be required dependent on state.

Preferred Qualifications

• Associate or Bachelor’s degree preferred.
• Knowledge about provider networks that support the delivery area, knowledge of plan and/or competitors' value-added benefits.
• State health insurance licensure preferred.
• Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders.
• Experience in community outreach or with community health workers.
• Organizational and project management skills.
• Experience with Microsoft Office, including Excel, Outlook, Word, and SharePoint.

Pay

For candidates working in person or virtually in Columbus, OH, the salary range for this position is $23.92 per hour to $35.88 per hour. The salary offered is based on several legitimate, non-discriminatory factors set by the company.

Benefits

• Comprehensive benefits package, including medical, dental, vision, short- and long-term disability benefits, and 401(k) matching.
• Incentive and recognition programs.
• Equity stock purchase plan.
• Paid holidays and Paid Time Off (PTO).
• Life insurance, wellness programs, and financial education resources.

Schedule

This role requires flexibility to work non-standard hours, including weekends, and participate in events as needed.